Refund & Return Policy

Return & Refund Policy

At Zeavs, customer satisfaction is our top priority. All products undergo quality inspections before shipment to ensure they meet our standards. However, if you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned with its original packaging whenever possible.

  • Proof of purchase or order number is required.

  • If the item is damaged, defective, or incorrect, please provide photos or videos showing the issue.

Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized products.

  • Clearance or final sale items.

  • Gift cards or store credit purchases.

  • Products damaged due to misuse, improper installation, or customer-caused damage.

Refunds

You may request a refund within 30 days of receiving your order.

Quality Issues

If the product arrives damaged, defective, incorrect, or fails to function as intended due to a manufacturing defect, we will provide a full refund or replacement. In most cases, you will not be required to return the item.

Personal Reasons

If the return request is based on personal reasons (such as no longer wanting the item, ordering by mistake, or change of preference), we offer the following solutions:

  1. Full refund after the item is returned. The customer is responsible for return shipping costs.

  2. Partial refund (20%-50% of the purchase price) while keeping the item.

Refund Processing

Once your refund request is approved, refunds will be issued to the original payment method.

Refund processing times:

  • PayPal Refunds: 5-7 business days

  • Credit Card Refunds: 5-7 business days

Shipping charges are non-refundable.

If a returned item is required, return shipping costs will be deducted from the refunded amount where applicable.

Order Cancellation

Orders may be cancelled within 60 minutes of placement for a full refund.

After this period, the order may already be in processing or shipment preparation and cancellation may no longer be possible.

Exchanges

If you receive a damaged, defective, or incorrect product, we will gladly provide a replacement at no additional cost.

For exchange requests due to personal reasons, please contact our support team within 7 business days of receiving your order. We will provide the best available solution based on product availability.

Return Process

To initiate a return, please contact us by email and provide:

  • Your order number

  • Reason for return or refund request

  • Photos or videos (if applicable)

Customer Support Email:
support@zeavs.com

After reviewing your request, we will provide the nearest available return address and further instructions.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

  • Original shipping fees are non-refundable.

  • We recommend using a trackable shipping service for returns.

Parcel Marked Delivered but Not Received

If your tracking information shows "Delivered" but you did not receive your package, please contact us with:

  • Your order number

  • Tracking number

  • Any available proof from the carrier

Our team will work with the shipping carrier to investigate the issue and assist you in finding a suitable resolution.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact our customer support team:

Email: support@zeavs.com

Customer Support Hours:
Monday - Friday
9:00 AM - 5:00 PM EST

We will respond within 1 business day.

Zeavs reserves the right to interpret and apply this Return & Refund Policy where necessary.